Support

Email is the fastest way to reach a person. If you are reporting a problem, include your device model and operating system version, and the support id shown in the app’s settings — installations are anonymous, so that id is the only way we can find your data.

Frequently asked questions

A cooking time or temperature looks wrong. What do I do?

Tell us, and stop cooking to it. Use “did not work” on the recipe, or email us the recipe title and what was wrong. Reports go to a person, not a queue: an answer that fails people is withdrawn and rewritten, and if a safety figure is involved we check it against the source table before anything is republished. This is the single most useful thing you can send us.

How do I restore my purchase?

If you reinstalled the app or moved to a new phone, open the subscription screen and choose Restore purchases. Make sure you are signed in with the same Apple or Google account you subscribed with. If it still does not appear, email us.

How do I cancel my subscription?

Subscriptions are managed by the store, not by us. On iPhone, open Settings, tap your name, then Subscriptions, and select Cookaday. On Android, open the Play Store and go to Payments and subscriptions. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.

How do I delete my data?

In the app, in Settings, choose Delete my data. The full steps and exactly what is removed are on Delete your data. Deleting your data does not cancel a subscription — cancel that in the store, as above.

Am I going to be charged for saving recipes?

No. Saving and importing are free and unlimited, permanently, and there is no cap on how many recipes you keep. A subscription buys the decision — bending a recipe to your kitchen, and the merged shopping list.

An import from Instagram or TikTok failed.

It happens, usually when the recipe is spoken in the video rather than written in the caption. Two things happen instead of an error. If the caption points at a page — “full recipe on my site” — Cookaday follows that link and reads it. If there is genuinely nothing to read, nothing is invented: the post is kept as a link with its photograph, and you can open the original or write the method out yourself, one ingredient and one step per line. What you type is kept exactly as you wrote it. If a particular source fails often, send it to us — that is how the importer gets better.

How are allergies handled?

An allergen you record is a hard constraint, not a preference: it is excluded from the request, it is never offered as a substitute, and the finished recipe is re-checked for it and its known aliases before you see it. If we cannot be confident an answer is free of it, the answer is not shown. That is a strong safeguard rather than a guarantee — with a severe allergy, always read the label on what you buy.

Why does Cookaday not count calories?

Because it is not a diet app, on purpose. The question it answers is what to cook tonight, not what you should weigh. It never asks for your weight, your body goals or a calorie target, and it does not store them.

Does it work without an internet connection?

Recipes you have already opened, your saved list and your shopping list are available offline. Writing a new answer and loading step photographs need a connection.

Is there advertising?

No, and there will not be. Full-screen adverts between two steps while your hands are covered in dough is the loudest complaint in this category, and it is the one thing we will not do.

When is it available, and on which platform?

Cookaday is not published yet. There are placeholders on the home page where the store links will go once the listings are live.